- We guarantee 100% out of China Customs. We will help to follow your order all the way up, and normally the order comes to you safe and fast.

- In case there is no information updated on the site within 5-7days after they reached your country or got accepted by customs in your country, please kindly contact with us, and meanwhile get in touch with the local post office at your side to see if they have any possible information about this package. We will always try our best to help you out by checking with the shipping company to see what is going on. Sometimes however, it is better and faster for you to contact with them rather than waiting for our information. After all, the package is already in your country, and even if we get the further information for you, it brings more inconveniences to you because of the delayed information. Thanks for your understandings. We always hope you to get the order in the soonest time.

- If your package is unluckily seized by the customs for duty or something, we'll have to say sorry but we could almost do nothing for you instead of offering better services for your coming orders.

Many countries offer duty-free allowance for gifts and small quantity imports from most countries.
In rare cases, buyer will be asked to pay for the custom duties, and 2sshoes.com will help buyers minimize their customs duties and will cooperate with them to satisfy their requirements legitimately. However, 2sshoes.com is not responsible for customs duties, fees, and other taxes imposed by the consignee's or buyer's countries.
We recommend buyers to consult with their countries' customs authority before importing any merchandise in large quantity to minimize customs duties and avoid delay.

- If you are always worried about this, we suggest you choose to pay the insurance before the order is decided although the insurance is optional.